FREQUENTLY ASKED
QUESTIONS

Our clothing products are made of high-quality materials and are designed to be durable and long-lasting. We take great care to ensure that our products meet strict quality standards before they are shipped to our customers.

We provide "Fabric Size & Fit" section on the product page on our website to help you know if the fabric length meets your personal body measurements. If you are still unsure, you can contact our customer service team for assistance.

All the products listed on our website are unstitched fabric materials and hence we do not offer exchange or return due to fitting issue. However, if you wish to exchange or return the product for any other issue kindly reffer our Return & Exchange Policy.

We provide care instructions with each clothing item, and you can also find care instructions on the product page on our website. Following these instructions can help extend the life of your clothing item.

We make every effort to accurately represent the colors of our clothing items on our website. However, the actual color of the item may vary slightly due to differences in screen calibaration and display settings.

You can place an order on our website by adding the item to your shopping cart and following the checkout process.

We do not currently offer custom sizes or designs for clothing items. However, this feature and service will soon be available on our website. Stay tuned for the news update.

Yes, we do offer in-person previews of our clothing items in our retail outlet. However, this facility is only availabe for local shoppers.

The frequency of restocking sold out clothing items varies depending on the item and demand. We suggest signing up for our email newsletter also, follow us in Instagram to stay informed about restocks and new arrivals.

The availability of a clothing item is indicated on its product page on our website. If an item is not available to select, it is currently out of stock.

The materials used for our clothing items vary depending on the item type. You can find the materials used for a specific item on its product page on our website.

If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once your order has been processed.

Yes, you can make a gift purchase for a clothing item on our website. During the checkout process, you will have the option to add a gift message and to send the order directly to the recipient.

We offer a warranty for the quality and workmanship of our clothing items. If you have any concerns, please contact our customer service team for assistance.

You can contact our customer service team for assistance through our website, by email or click on the button bellow to write us now. We are here to help and will do our best to answer any questions or concerns you may have.

We offer standard shipping option for all orders. Shipping times and rates will vary based on your location and the option you choose.

Standard shipping typically takes 3-7 business days.

You will receive a tracking number for your order once it has been shipped. You can use this number to track the delivery status of your order on our website.

If your order has not been shipped, you may be able to change your shipping address. Please contact our customer service team as soon as possible to request a change.

If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance. We will work with you to resolve the issue and track the delivery status of your order.

Yes, we offer free shipping on orders over a certain amount. This amount may vary and is subject to change, so please check our website for the most up-to-date information on our free shipping offer.

Currently we do not offer international shipping.

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

If unfortunately you have to return your purchase, you can return it within 7 days post delivery. Returns must be in their original condition, unworn and with all tags attached. See our Return Policy for more details and instructions on how to initiate a return.

No, you can only use one payment method per order.

Yes, you can pay using a debit card. We accept almost all the major bank's debit card.

Yes, we do offer COD as a payment option.

If you encounter any issues with your payment method during checkout, please contact our customer service team for assistance.

If you are charged more than once for your order, please contact our customer service team immediately so we can resolve the issue.

We do not save payment information on our website for security reasons. However, some payment methods, such as RazorPay, may offer the option to save your information for future purchases.

Our online payment methods are powered by Razorpay, a secure and reliable payment gateway.

Razorpay is a leading payment gateway in India that provides secure and efficient payment processing services. It is fully compliant with industry security standards and is safe to use for online transactions.

We accepts returns for all products under certain conditions. A return request must be raised within 7 days of receiving the product. The product must be unused, unhampered, and with its original packaging. Ethnic Story reserves the right to do a quality check of the product before processing the return, exchange, or refund

The exchange/return request is made outside the 7 days time frame. The product is not damaged due to mishandling or use. The product is in the same condition as received.

Drop an email to contact@ethnicstory.shop within 72 hours from delivery. Ship the product back to Ethnic Story within 7 days after receiving email confirmation.

After approval, you can ship the product to us. Return address will be provided over email.

Kindly notify Ethnic Story via email at contact@ethnicstory.shop within 24 hours of receiving the product. Include your order ID and photos/videos of the defect.

We offer a full refund including shipping charges (if applied).

We will issue a credit note equivalent to the returned item (excluding shipping and COD charges if applied).

The Credit Note consist a unique Coupon Code which can be applied on your purchase at the checkout page.

The credit note can be applied in the 'Coupon Code' section on the checkout page. In order to redeem the value of your credit note, on your next purchase you can simply enter the unique coupon code provided in the credit note on your email.

We offers a return pickup for pre-paid orders or if you have received a wrong, defect/damaged product(s) only.

After the product arrives back to Ethnic Story, it will undergo a quality check. If approved, you will be informed by email and it will be initiated for exchange/refund.

If the new product is of the same amount, you can choose that product, take a credit note or get the refund. If the new product is of higher amount, you can pay the excess amount at the checkout. If the new product is of lower amount, the balance will be refunded or you can also opt for a credit note which you can reedem on your next purchase with us. Note: Exchange is subject to approval.

Refunds and shipping reimbursements will be processed within 7-15 business days after the product is cancelled/received by Ethnic Story.

Refunds will go back to the original source/mode of payment. Customers need to share their bank details for refunds of offline payment/COD orders.