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  • What is the quality of your clothing products?
    Our clothing products are made of high-quality materials and are designed to be durable and long-lasting. We take great care to ensure that our products meet strict quality standards before they are shipped to our customers.
  • How do I know which size to choose for my clothing item?
    We provide "Fabric Size & Fit" section on the product page on our website to help you know if the fabric length meets your personal body measurements. If you are still unsure, you can contact our customer service team for assistance.
  • Can I exchange or return a clothing item if it doesn't fit?
    All the products listed on our website are unstitched fabric materials and hence we do not offer exchange or return due to fitting issue. However, if you wish to exchange or return the product for any other issue kindly reffer our Return & Exchange Policy.
  • How do I take care of my clothing item to make it last longer?
    We provide care instructions with each clothing item, and you can also find care instructions on the product page on our website. Following these instructions can help extend the life of your clothing item.
  • Are the colors on your website accurate?
    We make every effort to accurately represent the colors of our clothing items on our website. However, the actual color of the item may vary slightly due to differences in screen calibaration and display settings.
  • How can I place an order on your website?
    You can place an order on our website by adding the item to your shopping cart and following the checkout process.
  • Do you offer custom sizes or designs for clothing items?
    We do not currently offer custom sizes or designs for clothing items. However, this feature and service will soon be available on our website. Stay tuned for the news update.
  • Can I see the clothing item in person before purchasing it?
    Yes, we do offer in-person previews of our clothing items in our retail outlet. However, this facility is only availabe for local shoppers.
  • How often do you restock sold out clothing items?
    The frequency of restocking sold out clothing items varies depending on the item and demand. We suggest signing up for our email newsletter also, follow us in Instagram to stay informed about restocks and new arrivals.
  • How can I know if a clothing item is in stock?
    The availability of a clothing item is indicated on its product page on our website. If an item is not available to select, it is currently out of stock.
  • What materials are your clothing items made of?
    The materials used for our clothing items vary depending on the item type. You can find the materials used for a specific item on its product page on our website.
  • Can I make changes to my order after I have placed it?
    If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once your order has been processed.
  • Can I make a gift purchase for a clothing item?
    Yes, you can make a gift purchase for a clothing item on our website. During the checkout process, you will have the option to add a gift message and to send the order directly to the recipient.
  • Do you offer any warranties or guarantees for your clothing items?
    We offer a warranty for the quality and workmanship of our clothing items. If you have any concerns, please contact our customer service team for assistance.
  • How can I get in touch with your customer service team for assistance with my clothing item?
    You can contact our customer service team for assistance through our website, by email or click on the button bellow to write us now. We are here to help and will do our best to answer any questions or concerns you may have.
  • What are your shipping options?
    We offer standard shipping option for all orders. Shipping times and rates will vary based on your location and the option you choose.
  • How long will it take to receive my order?
    Standard shipping typically takes 3-7 business days.
  • How can I track my order?
    You will receive a tracking number for your order once it has been shipped. You can use this number to track the delivery status of your order on our website.
  • Can I change my shipping address after I place my order?
    If your order has not been shipped, you may be able to change your shipping address. Please contact our customer service team as soon as possible to request a change.
  • What should I do if my order has not arrived within the estimated delivery time?
    If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance. We will work with you to resolve the issue and track the delivery status of your order.
  • Is there a free shipping offer available?
    Yes, we offer free shipping on orders over a certain amount. This amount may vary and is subject to change, so please check our website for the most up-to-date information on our free shipping offer.
  • Do you offer international shipping?
    Currently we do not offer international shipping.
  • What should I do if I receive a damaged or defective item?
    If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
  • What is your return policy?
    If unfortunately you have to return your purchase, you can return it within 7 days post delivery. Returns must be in their original condition, unworn and with all tags attached. See our Return Policy for more details and instructions on how to initiate a return.
  • Can I use more than one payment method for my order?
    No, you can only use one payment method per order.
  • Can I pay using a debit card?
    Yes, you can pay using a debit card. We accept almost all the major bank's debit card.
  • Do you offer cash on delivery (COD) as a payment option?
    Yes, we do offer COD as a payment option.
  • What should I do if I have trouble with my payment method during checkout?
    If you encounter any issues with your payment method during checkout, please contact our customer service team for assistance.
  • What should I do if I am charged more than once for my order?
    If you are charged more than once for your order, please contact our customer service team immediately so we can resolve the issue.
  • Will my payment information be saved for future orders?
    We do not save payment information on our website for security reasons. However, some payment methods, such as RazorPay, may offer the option to save your information for future purchases.
  • Who powers your online payment methods?
    Our online payment methods are powered by Razorpay, a secure and reliable payment gateway.
  • What is Razorpay and is it safe to use?
    Razorpay is a leading payment gateway in India that provides secure and efficient payment processing services. It is fully compliant with industry security standards and is safe to use for online transactions.
  • What is your return and exchange policy?
    We accepts returns for all products under certain conditions. A return request must be raised within 7 days of receiving the product. The product must be unused, unhampered, and with its original packaging. Ethnic Story reserves the right to do a quality check of the product before processing the return, exchange, or refund
  • What makes a product eligible for exchange/return?
    The exchange/return request is made outside the 7 days time frame. The product is not damaged due to mishandling or use. The product is in the same condition as received.
  • How do I return or exchange my product?
    Drop an email to within 72 hours from delivery. Ship the product back to Ethnic Story within 7 days after receiving email confirmation.
  • How do I initiate return of the product?
    After approval, you can ship the product to us. Return address will be provided over email.
  • How do I notify Ethnic Story about a defective or damaged product?
    Kindly notify Ethnic Story via email at within 24 hours of receiving the product. Include your order ID and photos/videos of the defect.
  • What will I get in return if my product is defective or I received a different product?
    We offer a full refund including shipping charges (if applied).
  • Will I get refund if the return is due to other issues like product arrived late, no longer need the product, purchased by mistake etc.,?
    We will issue a credit note equivalent to the returned item (excluding shipping and COD charges if applied).
  • What is credit note?
    The Credit Note consist a unique Coupon Code which can be applied on your purchase at the checkout page.
  • How do I use the credit note?
    The credit note can be applied in the 'Coupon Code' section on the checkout page. In order to redeem the value of your credit note, on your next purchase you can simply enter the unique coupon code provided in the credit note on your email.
  • Do you offer a return pickup?
    We offers a return pickup for pre-paid orders or if you have received a wrong, defect/damaged product(s) only.
  • How will I know if my return is accepted?
    After the product arrives back to Ethnic Story, it will undergo a quality check. If approved, you will be informed by email and it will be initiated for exchange/refund.
  • What if I want to exchange the product with another product?
    If the new product is of the same amount, you can choose that product, take a credit note or get the refund. If the new product is of higher amount, you can pay the excess amount at the checkout. If the new product is of lower amount, the balance will be refunded or you can also opt for a credit note which you can reedem on your next purchase with us. Note: Exchange is subject to approval.
  • How long does the refund process take?
    Refunds and shipping reimbursements will be processed within 7-15 business days after the product is cancelled/received by Ethnic Story.
  • How will I get my refund?
    Refunds will go back to the original source/mode of payment. Customers need to share their bank details for refunds of offline payment/COD orders.
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